How to Create a Support Ticket
Support tickets let you track client issues, requests, and bug reports. Create tickets to manage support workflows within your workspace.
Step 1: Navigate to Support Tickets
Click "Support Tickets" in the sidebar, then click "New Ticket".
Step 2: Fill in Ticket Details
- Subject (required) — A clear summary of the issue.
- Client (optional) — Which client reported this issue.
- Project (optional) — Associated project.
- Priority — Low, Medium, High, or Critical.
- Status — Open, In Progress, Resolved, Closed.
- Assigned To — Workspace member responsible for resolving.
- Description — Detailed description of the issue.
Step 3: Save
Click "Create Ticket". The ticket is created and assigned team members are notified.
💡 Tip:
Set priority levels appropriately — Critical tickets should be reserved for issues that block the client's work entirely.