How to Create a Support Ticket
Support tickets let you track client issues, requests, and bug reports. Create tickets to manage support workflows within your workspace.
Step 1: Navigate to Support Tickets
Click "Support Tickets" in the sidebar, then click "New Ticket".
Step 2: Fill in Ticket Details
- Subject (required): A clear summary of the issue.
- Client (optional): Which client reported this issue.
- Project (optional): Associated project.
- Priority: Low, Medium, High, or Critical.
- Status: Open, In Progress, Resolved, Closed.
- Assigned To: Workspace member responsible for resolving.
- Description: Detailed description of the issue.
Step 3: Save
Click "Create Ticket". The ticket is created and assigned team members are notified.
Tip:
Set priority levels appropriately: Critical tickets should be reserved for issues that block the client's work entirely.