How to Manage Support Tickets
The Support Tickets page gives you an overview of all client issues and requests. Track, assign, prioritize, and resolve tickets efficiently.
Viewing Tickets
Navigate to Support Tickets in the sidebar. The page shows ticket stats and a filterable list of all tickets.
Ticket Statuses
- Open — Newly created, awaiting action.
- In Progress — Being worked on by a team member.
- Resolved — Issue fixed, awaiting confirmation.
- Closed — Ticket fully resolved and closed.
Updating a Ticket
Click on a ticket to view its details. You can:
- Change the status as work progresses.
- Update the priority if urgency changes.
- Reassign to a different team member.
- Add comments or notes about progress.
Filtering and Searching
Use the search bar and status filters to find specific tickets. Filter by priority, client, or assigned member to manage your workload.
💡 Tip:
Regularly review open tickets and update their status. This keeps your team aligned and clients informed about their issue resolution.