How to Manage Support Tickets

Use Support Tickets to contact the support team and follow requests in your workspace. When creating a ticket, enter a subject and message and choose a category and priority.

Finding Tickets

Search by subject and filter by status or priority. Select Filter to apply your choices, or Clear filters to return to the full list. Open a ticket to read its conversation.

Following a Request

• Enter a message and select Send to add a reply. The conversation and message count include messages visible to you.
• Close a ticket when you no longer need assistance. Reopen it before adding another reply.
• When available, Request Resolution asks the support team for a response. A ticket owner can make this request once every 24 hours while the ticket is not closed.